Cannot schedule exam

[Sneha3]

The following is the error message when I'm trying to schedule my exam could anyone help on this issue

{
"errorMessage": "Either access token is not found in Cookie/Authorization header or Authentication has failed",
"response": {
"requestId": "fed419f6-1205127",
"error_description": "Either access token is not found in Cookie/Authorization header or Authentication has failed",
"error": "MYLEARN-APIGTW-ERR-E001"
},
"timeTaken": 0,
"success": false
}

[SharelleP]

At what point are you getting this message? Are you able to get to the Pearson site and then not schedule, or you can't get to Pearson or myLearn? I was able to login via myLearn and get to Pearson. You may need to reset your password. If that doesn't work, contact certification@vmware.com

[scott28tt]

Tried a different browser, or in private/incognito mode?