Hi,
Every time I log on to a different clone and I open Outlook, it asks me for my credentials, see prompt below.
I seems that it does not cache the credentials.
I am not sure if I am in the right direction, but I create a Flex file with
[IncludeFolderTrees]
<AppData>\Microsoft\Protect
<LocalAppData>\Microsoft\Vault
<AppData>\Microsoft\Vault
<AppData>\Microsoft\Credentials
<LocalAppData>\Microsoft\Credentials
[IncludeRegistryTrees]
HKCU\Software\Microsoft\Office\16.0\Common
HKCU\Software\Microsoft\Office\16.0\Registration
HKCU\Software\Microsoft\Office\16.0\User Settings
HKCU\Software\Microsoft\Office\Common
HKCU\Software\Microsoft\Shared Tools\Proofing Tools
HKCU\Software\Microsoft\VBA
[ExcludeRegistryTrees]
HKCU\Software\Microsoft\Office\16.0\Common\Identity
[IncludeFolderTrees]
<AppData>\Microsoft\Bibliography
<AppData>\Microsoft\Office
<AppData>\Microsoft\Proof
<AppData>\Microsoft\Spelling
<AppData>\Microsoft\UProof
<LocalAppData>\Microsoft\Office\16.0\Licensing
<LocalAppData>\Microsoft\Credentials
[ExcludeFolderTrees]
<AppData>\Microsoft\Templates\LiveContent
This does not make any difference.
I am looking for some advice how to tackle the issue. Some help would be appreciated.
Environment:
Outlook 2019
VMWare DEM 9.11
Horizon 7.11
Thanks
Victor
Hi,
I have seen a very similar problem before that was caused by the type of license that was in use.
They had E1 and E3 type licenses in their environment and DEM would not save the correct credentials because of the assignments of the licenses to each user.
Also, if the user was logging on and opening Outlook before the Outlook/Office profiles had finished applying yet, they would not yet see the saved settings.
Good luck!
Hi @Hocshop,
So what exactly does this mean? We have E3 licenses...
Is there NO way to get around the password prompt from Outlook?
Why not utilize SSO? Are you properly federated with O365? If so, is your ADFS Service URL (or Azure AD's) in Trusted Sites?
Hi RachelW,
They had both types of licenses and they were trying to deploy users of both types across the same RDSH Farms.
Conflicts and the behavior of having to enter the password every time they connected were a consequence.
They then put each type of user over a different RDSH farm and applied the E1/E3 appropriately then things started to work correctly without the constant password prompt.
We also saw that behavior when the clients were opening Outlook immediately after connecting to their session i.e. DEM still had not loaded their full profile but this was not as common as the above mentioned cause.
Regards
Do you have internet explore passwoerds and personal certificates saving?
Hi @sjesse ,
Both IE Passwords and Personal Certificates ARE Enabled in UEM. There is nothing listed in the FLEX Config file for either one. See attached.
Hi @nburton935 ,
Here are some of my own notes regarding Outlook SSO (and Onedrive SSO) which work perfectly for me:
OUTLOOK
References:
https://superuser.com/questions/1265985/automate-outlook-profile-creation
https://docs.microsoft.com/en-us/azure/active-directory/hybrid/how-to-connect-sso-quick-start
Steps:
ONEDRIVE
References:
https://docs.microsoft.com/en-us/onedrive/use-silent-account-configuration
Steps:
I hope it's helpful