VMware Cloud Community
Ekozium
Contributor
Contributor

ESXi 5.5 crash PF Exception 14 in world

Hi everyone,

I'm facing a crash that I couldn't handle :

The hardware is DELL server .

Here is a trace from de crash dump file.

2016-01-06T16:15:12.352Z cpu35:33184)World: 8777: PRDA 0x418048c00000 ss 0x0 ds 0x4018 es 0x4018 fs 0x4018 gs 0x4018

2016-01-06T16:15:12.352Z cpu35:33184)World: 8779: TR 0x4020 GDT 0x412406821000 (0x402f) IDT 0x4180148f4000 (0xfff)

2016-01-06T16:15:12.352Z cpu35:33184)World: 8780: CR0 0x8001003d CR3 0x2f1b000 CR4 0x216c

2016-01-06T16:15:12.391Z cpu35:33184)Backtrace for current CPU #35, worldID=33184, ebp=0x41240681d6c0

2016-01-06T16:15:12.391Z cpu35:33184)0x41240681d6c0:[0x418014830690]BuddyGetSize@vmkernel#nover+0x24 stack: 0x141240681d7a0, 0x1, 0x4124

2016-01-06T16:15:12.391Z cpu35:33184)0x41240681d6e0:[0x418014830796]Buddy_GetLocSizeNoCheck@vmkernel#nover+0x16 stack: 0x0, 0x2000000000

2016-01-06T16:15:12.391Z cpu35:33184)0x41240681d740:[0x41801487d511]MemMapFreeAndAccountPages@vmkernel#nover+0x5d stack: 0x0, 0x410b4441

2016-01-06T16:15:12.391Z cpu35:33184)0x41240681dfd0:[0x41801481be65]PageCacheAdjustSize@vmkernel#nover+0x3a1 stack: 0x0, 0x0, 0x0, 0x0,

2016-01-06T16:15:12.391Z cpu35:33184)0x41240681dff0:[0x418014a56b6a]CpuSched_StartWorld@vmkernel#nover+0xfa stack: 0x0, 0x0, 0x0, 0x0, 0

2016-01-06T16:15:12.409Z cpu35:33184) [45m [33;1mVMware ESXi 5.5.0 [Releasebuild-3116895 x86_64] [0m

#PF Exception 14 in world 33184:memMap-35 IP 0x418014830690 addr 0x41000f001180

PTEs:0x10011b023;0x8000107023;0x0;

.
.
.
.
.

2016-01-06T16:15:12.411Z cpu35:33184)pcpu:34 world:50689 name:"vmm0:xxx" (V)

2016-01-06T16:15:12.411Z cpu35:33184)pcpu:35 world:33184 name:"memMap-35" (S)

2016-01-06T16:15:12.411Z cpu35:33184)pcpu:36 world:48711 name:"vmm3:xxxx" (V)

2016-01-06T16:15:12.411Z cpu35:33184)pcpu:37 world:42821 name:"vmm0:xxxxxx" (V)

2016-01-06T16:15:12.411Z cpu35:33184)pcpu:38 world:45035 name:"vmm0:xxxxx" (V)

2016-01-06T16:15:12.411Z cpu35:33184)pcpu:39 world:5271860 name:"vmm0:xxxxxxx" (V)

2016-01-06T16:15:12.411Z cpu35:33184)pcpu:40 world:5590249 name:"xxxxxx" (U)

2016-01-06T16:15:12.411Z cpu35:33184)pcpu:41 world:42823 name:"vmm1:xxxxxxxx" (V)

2016-01-06T16:15:12.411Z cpu35:33184)pcpu:42 world:522756 name:"vmm0:xxxxxx" (V)

2016-01-06T16:15:12.411Z cpu35:33184)pcpu:43 world:44121 name:"vmm0:xxxxxx" (V)

2016-01-06T16:15:12.411Z cpu35:33184)pcpu:44 world:491258 name:"vmm1:xxxxxxx" (V)

2016-01-06T16:15:12.411Z cpu35:33184)pcpu:45 world:52051 name:"vmm1:xxxxxxx" (V)

2016-01-06T16:15:12.411Z cpu35:33184)pcpu:46 world:5565143 name:"vmm3:xxxxxx" (V)

2016-01-06T16:15:12.411Z cpu35:33184)pcpu:47 world:47086 name:"vmm0:xxxxxxx" (V)

2016-01-06T16:15:12.411Z cpu35:33184)@BlueScreen: #PF Exception 14 in world 33184:memMap-35 IP 0x418014830690 addr 0x41000f001180

PTEs:0x10011b023;0x8000107023;0x0;

2016-01-06T16:15:12.411Z cpu35:33184)Code start: 0x418014800000 VMK uptime: 23:01:35:58.758

2016-01-06T16:15:12.411Z cpu35:33184)0x41240681d6c0:[0x418014830690]BuddyGetSize@vmkernel#nover+0x24 stack: 0x141240681d7a0

2016-01-06T16:15:12.411Z cpu35:33184)0x41240681d6e0:[0x418014830796]Buddy_GetLocSizeNoCheck@vmkernel#nover+0x16 stack: 0x0

2016-01-06T16:15:12.412Z cpu35:33184)0x41240681d740:[0x41801487d511]MemMapFreeAndAccountPages@vmkernel#nover+0x5d stack: 0x0

2016-01-06T16:15:12.412Z cpu35:33184)0x41240681dfd0:[0x41801481be65]PageCacheAdjustSize@vmkernel#nover+0x3a1 stack: 0x0

2016-01-06T16:15:12.412Z cpu35:33184)0x41240681dff0:[0x418014a56b6a]CpuSched_StartWorld@vmkernel#nover+0xfa stack: 0x0

I've replaced the name of VM by "xxxxxx". What (s) (u) and (v)  stands for  ?

The instruction "memMap-35" might be the source of the crash but I don't have more information, I searched a lot, and find some KB's for HP server but nothing for DELL.

0 Kudos
0 Replies