Re: ESXi 5.5 - vSphere Client - login fails using ...

resteves · ‎10-25-2013

Hi, i've added my ESXi 5.5 host to may AD, and when i try to login on vSphere Client 5.5 with windows sessions credentials it fails:

"Cannot complete login due to an incorrect user name or password"

If i try to login manually with my AD username and password it works ok.

viclient.log:

Created=2013-08-18T06:14:24 Written=2013-08-18T06:14:24 Size=22608 bytes

[ :QuickInf:W: 6] 2013-10-25 14:00:44.664 (VIClient, Version=5.5.0.0, Culture=neutral, PublicKeyToken=7c80a434483c7c50) VpxClientCommon.Utils.HelpServiceImpl -> VpxClientCommon.Util.HelpServiceImpl

[ :PerfInfo:W: 6] 2013-10-25 14:00:44.680 [Hndl:GDI=31][Hndl:User=51][Hndl:Kernel=528][Mem:WS=67518464 (64.39 MB)][Mem:VirtualUsed=311595008 (297.16 MB)][Mem:PrivateUsed=50757632 (48.41 MB)][Mem:NETUsed=5144696 (4.91 MB)][Mem:PF=50757632 (48.41 MB)][Mem:PagedUsed=461064 (450.26 KB)][Mem:NonPagedUsed=54612 (53.33 KB)][CPU:Threads=18][CPU:Total=00:00:04.9531250][CPU:User=00:00:04.7343750][CPU:Kernel=00:00:00.2187500]

[ :QuickInf:W:13] 2013-10-25 14:00:45.164 Checking memory : 78643200 bytes required, 3824189440 available.

[VICnMngt:Critical:W: 6] 2013-10-25 14:00:45.180 Constructor subscribe to https://esx4.vi.pt/sdk

[viclient:QuickInf:P: 3] 2013-10-25 14:00:45.430 serverPrincipal: host/esx4.vi.pt

[viclient:SoapTran:P: 3] 2013-10-25 14:00:45.430 Invoke 3 Start LoginBySSPI on SessionManager:ha-sessionmgr [esx4.vi.pt]. [operationID:706B7696-00000003][Caller: VmomiSupport.VcServiceImpl.LoginBySSPI]

[viclient:SrvMsg :P: 3] 2013-10-25 14:00:45.430 RMI Request Vmomi.SessionManager.LoginBySSPI - 3

<base64Token>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</base64Token>

[viclient:SoapTran:P: 3] 2013-10-25 14:00:45.476 Invoke 3 Finish LoginBySSPI on SessionManager:ha-sessionmgr [esx4.vi.pt] - Serial:0,007, Server:000,017 [ERROR]

Vmomi.Fault.InvalidLogin: Cannot complete login due to an incorrect user name or password.

at VirtualInfrastructure.ManagedObject.InvokeMethod(MethodName, Object[])

at Vmomi.SessionManager.LoginBySSPI(String, String)

at VmomiSupport.VcServiceImpl.LoginBySSPI(LoginSpecInternal2)

at VmomiSupport.VcServiceImpl.Login(LoginSpec)

at VirtualInfrastructure.LoginMain.Process(BackgroundWorker, DoWorkEventArgs)

at VirtualInfrastructure.LoginWorkerImpl.Worker_DoWork(Object, DoWorkEventArgs)

...

at System.Threading._ThreadPoolWaitCallback.PerformWaitCallback(Object)

[viclient:SoapMsg :P: 3] 2013-10-25 14:00:45.476 RMI Request Vmomi.SessionManager.LoginBySSPI - 3

<soap:Envelope xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">

<soap:Header>

</soap:Header>

<soap:Body>

<_this xsi:type="ManagedObjectReference" type="SessionManager" serverGuid="">ha-sessionmgr</_this>

<base64Token>YIIFxQYJKoZIhvcSAQICAQBuggW0MIIFsKADAgEFoQMCAQ6iBwMFAAAAAACjggS4YYIEtDCCBLCgAwIBBaEHGwVWSS5QVKIdMBugAwIBAqEUMBIbBGhvc3QbCmVzeDQudmkucHSjggR/MIIEe6ADAgEXoQMCAQGiggRtBIIEaVfa8DHlkpmPQBFWWSuYY6GsIMOYigmEabtvmjS7I9qojsTDVMi962AKb4/oPvVP+p2eXhka5UBsQUQ0iGSp3cJ4hccdd+1gPuOO5cjH3D/XRaLY5q7mgsW+QEsqhiiBITDEpSj6l0J2wT+VDQyBpPIxpTDnDZ/O7+FksaAT5IMFeMb+jLeLr2BKDhbmer68Q+t18UzwtC5v+tBh3U37POhw6lcgvGSaQ/lVyHhr/FqLIBjVfxWIsf8GmcKVBi/JrRCXB1NXGcG0INI3PhL5IyeFXpFvOb1iY3nOnlYPc+PIh4CqH2FTJU4roINH1RR3hTBuIVFrz7bsjTh84TveLiKOJZVvdTotcttWxQzQK2tJS7s54K+SLmidU6bENeDpvJ7+UPQdiVNhvHRR6OAPF2ikjDDQwD9wfB/OkEBQsKPsk9ffN3ei25zrX+shI8E6vJKh89fqCMoCha3zBhzHJtwcNCrHCj8CurLTzp2mPSR6goWaUH/PLzRmJekhUM3BYpEjmx5gEyTlRVHssp9rmZwlUu7L+K92vj8757/bykMVT9iOct1UEHS8/EX0u0EBW6/oChw9nSWM1JMrNoI2S2k1aKBPdYndTO+EDb16VRlLvQmh32nNaYrc8hcYRyOjBXlkN15TnJOrYZXlqvT5uGewurV7CSiGi6dIKjkiSeOuVoXKWzO1yk/UVCaPKhhbHG5+uT2CjM+JiM2QaOTj9swUgXiTbHJnkJahcO+oKceKtkranyzCt3yXo+oRfkaCFi435rg+E+xh2nKZBfKIPNQmAplbEcxblpaBH0if3wA10PUYA2qzOMJoJYJPWX75onb+AWC8qI84yGhLpJ8xnCcwORJwAmU3vEBeZLNpARVemSf6pmo5iYJ3gzAJ5XF4RPPEt2xNX10numrP7AkRdDyYmQruFqSFSiNtpg/4NDBN3iZPpQVEKwfYiyoQuxU9sEbNVAF3kotQhA3q6Ib9CkFuZbP8gPoFdkafqJLwNL8ja/+gMz/RtookApuH/NsnevDz9VU6aGaT6erus8jDO+QemqDVMvMaid5WDXpYG9ynuT9zlHCtaJYVGwKzeAvYehYf2NynvJy8DmfEgRpo8OGDdYuShfURGgJPepSHCn/5x0dLIRgYe/TbuOW6DsXwGnSmNfxkLGSGyt+Ett8QIkSyJYjRwLIGWacNF+eTuZWvd3iurecSXoX+R+g5M9P9bdEeS/xVJLKXhMCemVugtjJBVqW06hCYnHrBsiVo56T3MFj0saVUg/PxKgSD1Vm+BaKN/STpAfzlOkKJ25CPbu0omi+J1AzY3MVVll3SiqDVdr6lTQ8Z2HgTTdx/bzcfg/q9D+2hrlleYE68v3nuauBN3Db8fiIHN7AbfDSwIgg0TnF6KWhCcRcH4yH+Y2xHNFw71LvjHuGRw38KcJb5esF1hrNfb9L2rzlJHqlPkdruGh3Rd0ZQLJeAUNJEYWdph/orf/qMt9pWrHMOlxrr/IfcXRkdkF4tpiCkgd4wgdugAwIBF6KB0wSB0IKMSYcuESwVb5Uvfd4Z3ysoEk7gkRKPwLyCMO73/uchI0CJRfAEBuxZQWgEkMYiUo1rzS64w3zuLEG2tFEFUW+zeAxbCBKcnafpPR80ZYJXHcmlCNOXxmJ2oxoIXqW740thNtip2eqiF0VTnTpa2i8yxuoYtdzMfSCRkKuQHQ3bw9XIui1CjGgjwdIew45ZkYXWD/ELCMp5kC8ueq4ksfY5GvNRRMFhOilgGJ6ffVQVG0mTy7Sa73Jpk/vhwm1PUPHikOBOWhtkkDR5fYfwigU=</base64Token>

</LoginBySSPI>

</soap:Body>

</soap:Envelope>

Method Invocation Error Vmomi.SessionManager.LoginBySSPI - 3

Message: Cannot complete login due to an incorrect user name or password.

Server XML:

<soapenv:Envelope xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/" xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">

<soapenv:Body>

<soapenv:Fault>

<faultcode>ServerFaultCode</faultcode>

<faultstring>Cannot complete login due to an incorrect user name or password.</faultstring>

</detail>

</soapenv:Fault>

</soapenv:Body>

</soapenv:Envelope>

[viclient:Error :P: 3] 2013-10-25 14:00:45.476 RMI Error Vmomi.SessionManager.LoginBySSPI - 3

<Message>Cannot complete login due to an incorrect user name or password.</Message>

<DetailedMessage>Cannot complete login due to an incorrect user name or password.

</DetailedMessage>

</Error>

[viclient:Critical:M: 6] 2013-10-25 14:00:45.492 Connection State[esx4.vi.pt]: Disconnected

[viclient:SoapMsg :M: 6] 2013-10-25 14:00:45.492 Attempting graceful shutdown of service ...

[viclient:SoapMsg :M: 6] 2013-10-25 14:00:45.492 Pending Invocation Count: 0

[viclient:SoapMsg :M: 6] 2013-10-25 14:00:45.492 Graceful shutdown of service: Success

[ :Error :M: 6] 2013-10-25 14:00:45.539 Error occured during login

Vmomi.Fault.InvalidLogin: Cannot complete login due to an incorrect user name or password.

at VirtualInfrastructure.Soap.SoapServiceWrapper.DoInvokeSync(ManagedObject mo, MethodName methodName, Object[] parameters, Int32 timeoutSecs)

at VirtualInfrastructure.Soap.SoapTransport.VirtualInfrastructure.Transport.InvokeMethod(ManagedObject mo, MethodName methodName, Object[] pars)

at VirtualInfrastructure.ManagedObject.InvokeMethod(MethodName methodName, Object[] pars)

at Vmomi.SessionManager.LoginBySSPI(String base64Token, String locale)

at VmomiSupport.VcServiceImpl.LoginBySSPI(LoginSpecInternal2 loginSpec)

at VmomiSupport.VcServiceImpl.Login(LoginSpec loginSpec)

at VirtualInfrastructure.LoginMain.Process(BackgroundWorker worker, DoWorkEventArgs e)

at VirtualInfrastructure.LoginWorkerImpl.Worker_DoWork(Object sender, DoWorkEventArgs e)

...

at System.ComponentModel.BackgroundWorker.WorkerThreadStart(Object argument)

[ :Critical:M: 6] 2013-10-25 14:00:46.742 ShutdownClient

[viclient:SoapMsg :M: 6] 2013-10-25 14:00:46.773 Attempting graceful shutdown of service ...

[viclient:SoapMsg :M: 6] 2013-10-25 14:00:46.773 Pending Invocation Count: 0

[viclient:SoapMsg :M: 6] 2013-10-25 14:00:46.773 Graceful shutdown of service: Success

[ :Critical:W: 6] 2013-10-25 14:00:46.773 ShutdownClient

Log Thread Time: 00:00:06.7866675

[ :QuickInf:W: 6] 2013-10-25 14:00:46.945 VIC #0 End.

[ :QuickInf:W: 6] 2013-10-25 14:00:46.945 CientAppObject.CleanUp...

[ :Critical:W: 6] 2013-10-25 14:00:46.961 ShutdownClient

[ :QuickInf:W: 6] 2013-10-25 14:00:46.961 CientAppObject.CleanUpDone...

[ :QuickInf:W: 6] 2013-10-25 14:00:46.961 Scheduling delayed unload for AppDomain VIC #0

resteves · ‎10-25-2013

The problem seems to happen on a new installation.

I just upgraded one host from 4.1 to 5.5 and i can login using "Windows session credentials", but on a fresh installation it doesn't work.

Anyone have any idea?

abhilashhb · ‎10-25-2013

This issue occurs if you try to connect to the ESX/ESXi host using its IP address and it is not in the reverse lookup zone of your DNS.

Either use a resolvable DNS name or create a Pointer/Reverse Lookup address record for your ESX/ESXi host.

Abhilash B
LinkedIn : https://www.linkedin.com/in/abhilashhb/

William22 · ‎10-26-2013

Hi

Welcome to the communities.

If you are using windows session then must be configure sso .

and the first thing need to check that if use windows login checked or not internet option .

" Difficult roads often lead to beautiful destinations!.

abhilashhb · ‎10-26-2013

Good to know its not the issue with DNS. Is this host part of a vCenter? Is the lockdown mode enabled while adding it? Just checking all the possibilities here.

Abhilash B
LinkedIn : https://www.linkedin.com/in/abhilashhb/

resteves · ‎10-26-2013

tt's on a vCenter Server Appliance 5.5, lockdown mode disabled, and the issue occurred also before i added it to vcenter.

All

ESXi 5.5 - vSphere Client - login fails using Windows Session Credentials