win11 arm installed play game Genshin Impact ，blue...

pqbaojian · ‎07-20-2023

physical machine

mac 16 m2 max 96G

virtual machine

16G ram

3d 8G

win11 arm 22H2 22621.1992

DhairyaT · ‎07-20-2023

I tried to install the game on Windows 11 ARM VM on my M2 machine but somehow the update was failing due to which I was unable to launch the game.

If possible can you reproduce the issue on your machine again and share the logs and support bundle here.

You can get the support bundle from Fusion menu : Help->Collect Support Information->Quick.

You can get the logs using below->

(a) Go to Apple menu: Go->Go to Folder.

(b) Type this in the search box: /Users/<RespectiveUsername>/Library/Logs/VMware Fusion and hit enter

(c) Collect all the vmware-vmfusion and fusion.log and you can attach the same here.

pqbaojian · ‎07-24-2023

vm name is Windows 11 64 位 ARM

pqbaojian · ‎07-24-2023

full and quick log ,hope hlep you

DhairyaT · ‎07-25-2023

@pqbaojian Thanks for the support bundle.

Also when the Issue is reproduced, please suspend the VM:-

1) Go to VM directory, right click VM in the library in Fusion->Click on Show In Finder.

2) Right click the VM in the directory->Click on Show Package Contents.

3) Locate the files with extensions .vmem and .vmss and please attach them here.

pqbaojian · ‎07-26-2023

before is blue screnn before

after is blue screnn time

DhairyaT · ‎07-26-2023

@pqbaojian Thanks for sharing the information.

Ticket has been raised internally- #3252385 . Relevant team is looking into it.

win11 arm installed play game Genshin Impact ，blue screen