Horizon Client - Not responding When Start desktop

[Yubyoungkook]

We have problems using the horizon Client

Run Horizon Client -> Connect to Server -> Login -> Select Virtual Desktop

Horizon Client becomes Not Responding, and virtual machine connection fails.

If it fails, taskmgr does not terminate VMware related processes,

I tried to connect again after the forced termination of all of them.

I found an application hang in the Windows Event Viewer.

I am using symantec endpoint protection (SEP) as a media control solution.

I think SEP is in conflict with the USB daemon.

I have tried this until now.

1. Remove USB function when installing horizon client.

There was no connection issue.

2. Install again with usb function

There was an issue with the connection.

I need advice.

[gshi]

Does it work if you disable SEP software? Or you can check if there is any policy to limit USB device on SEP.

[Ray_handels]

Also USB redirection uses a different port that the default PCoIP 4172, namely 32111. Make sure to open this port.

When you install the agent and enable USB redirection it warns you that it will not pass though the encrypted 4172 ports.

If you don't open the USB port you end up with a black screen and a session that can't be established.