Are there any options for troubleshooting the XP VM’s in VDI ENVIRONMENT? In XP VM machine, when we try to take control, it logs off the user.
We need to take control of the XP VM machines mainly for troubleshooting end users .
I tired the below option from one of the VMware community link but I get the below error..
http://communities.vmware.com/message/716406#716406
>shadow 0 /server:buckbe
Your session may appear frozen while the remote control approval is being negotiated.
Please wait...
Remote control failed. Error code 7050
Error :The requested session cannot be controlled remotely.
This may be because the session is disconnected or does not currently have a user logged on
We use “winvnc” in our environment and we don’t have any SMS or Dameware products
Hi there,
try UltraVNC. But you have to install it in the users session, not as Windows service. You can start the process via RunOnce or inteh Autostart folder for every user. You can also use Microsoft Remote Assitance to support your user.
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You can use the built-in Remote Assitance tool. It's stable, and has proved itself during our VDI proof of concept. It can be configured not to prompt the user for permissions by modifying two of the file on the virtualised machines: -
Procedure: On the TARGET computer, modify two files.
File #1: The change to Helpeeaccept.htm eliminates the initial "Would you like to give <user> access to your computer?"
%windir%\pchealth\HelpCtr\System\Remote Assistance\helpeeaccept.htm
at about lines 156-158
-
original----
btnAccept.disabled = false;
btnDecline.disabled = false;
btnDecline.focus();
-
-
new----
btnAccept.disabled = false;
btnDecline.disabled = false;
btnDecline.focus();
DoAccept();
-
File #2: The change to TakeControlMsgs.htm eliminates the
prompt after the expert clicks "Take Control", "Do you wish to let
<user> share control of your computer?"
%windir%\pchealth\helpctr\System\Remote Assistance\Interaction\Server\TakeControlMsgs.htm
Lines 25-29, change from
-original----
alert( L_ERRACCESSDENIED_Text );
return;
}
return;
-
-
new----
alert( L_ERRACCESSDENIED_Text );
return;
}
onClickHandler(0)
return;
-
Regards
Chris Yates
DameWare is also another valid method, however modifying the built-in Remote Assitance tool. as per Chris' post is my perfered method, It's stable, and has proven itself to many a client their VDI proof of concept and on those that have gone into production.
Tom Howarth
VMware Communities User Moderator
There is also a GPO to configure the access ...
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Are there GPO settings to stop the prompting for the user and if so, where?
Sorry, my fault. I ment the GPO for activating Remote Assistance and Remote Assistance Offer.
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