Why am I unable to link my account?

[jbgorrie]

Got the email on Monday.  Downloaded and installed the collector, configured proxy and that all worked.

Tried to link to my account and received the error below.  I was not asked to select an EA

The My VMware account or EA number you have selected is not associated with a Skyline enabled entitlement account. Please visit https://www.vmware.com/support/services/skyline.html to signup to be a part of our next adoption wave.

The account is correct as I get a different error if I mistype the password - so that shows me that it is connecting via the proxy.

Your MyVMware username and/or password do not match our records. Please try logging in again or go to https://my.vmware.com to reset your password.

I have three EA's associated with my account so assume that is the cause but perhaps it is my account is not yet enabled?

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J

[sri_vmware]

Hi,

I would need more details on the EA in order to validate and assist further. I will be reaching you in person by message. Kindly share the details

[jbgorrie]

Hi,

I'd like to not put them in a public forum.

In trying to privately message you I get an error (that being ever so helpful is not shown, just a red bar along the bottom on both FF and Chrome)

Is there some means I can privately send you a message?

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J

[sri_vmware]

Hi J,

Thanks for the screenshot. I have reached out to the internal team to address the error reported. I have also shared my email details for now.  Do we get the same error even if you try to start a new message instead of replying to the existing message.

Alternatively we could use the option Start a Discussion - - > Select Specific people Sri_vmware. Screenshot attached for reference.

[sri_vmware]

Hi J,

I am working on the background based on the information received. I will come back to you. Thank you for your patience.

[sri_vmware · Accepted solution]

Hi J,

Thank you for your patience. We have refreshed the EA information from backend. Kindly attempt to link now and share the outcome.

[jbgorrie]

After you completed that part I am now able to register our main systems.

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J

[Debashish_Rath]

Thank you for the update.