VMware Support Community
amifc
Contributor
Contributor

Unable to upgrade shd from 3.5.0 to 4.x

Download succeeds, but upgrade fails on reboot.

support bundle is attached.

Appreciate any advice to resolve this issue.  Thank you

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pcgeek2009
Hot Shot
Hot Shot

So, there are a number of communication failures or issues

(111: Connection refused) while connecting to upstream, client: 10.198.40.44 - Seems to indicate this client is not ready, reachable, etc. 

There is also a dependency failure:

2024-01-02 13:16:53,792 vmware-shd-update INFO (unknown file):0 STDERR: error: Failed dependencies:
pcre is needed by nginx-1.22.0-1.ph3.x86_64

Which indicates you may need these dependencies:

https://packages.vmware.com/photon/3.0/photon_release_3.0_x86_64/x86_64/pcre-libs-8.42-1.ph3.x86_64....
https://packages.vmware.com/photon/3.0/photon_release_3.0_x86_64/x86_64/pcre-8.42-1.ph3.x86_64.rpm
https://packages.vmware.com/photon/3.0/photon_release_3.0_x86_64/x86_64/pcre-devel-8.42-1.ph3.x86_64...

You could just redeploy the latest version and migrate from your old version per the manual. 

https://docs.vmware.com/en/VMware-Skyline-Health-Diagnostics/services/skyline-health-diagnostics.pdf 

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