Unable to accept company invitation "Something went wrong"

[coreyoli16]

Good afternoon,

I wasn't sure where else to post this...  And since I can't reach any type of customer service/support via the phone, I'm stuck posting this...  I'm attempting to open a ticket, and had to create a new customer portal account (I swear I had one at one point, but that's whatever..)...  Our company administrator invited me to the company in the portal so that I may do what I need to do...

I received the email from VMWare stating I have 90 days to accept the invite, I log in, click invite..  nothing happens......  I go to my notifications and see it there, click accept and get a message "something went wrong, try again later...."

This has been happening for quite a while now, I've tried different devices, browers, VPN's, etc...   I NEED to get this resolved so I may open a ticket!

Hoping from someone from VMWare actually reads these and can figure out what's going on.

-Corey

[avd-ngert]

This is happening to me as well.

Initial invitation was to set up the account. Notification in my profile to be added to company account. When clicking accept I get the "Something went wrong. Please try again later" message in the upper right corner.

[avd-ngert]

My supervisor logged into another super-user account to give me another invitation. This second invitation worked - unknown why the original invite gave such an issue.