Problems with open word files from Outlook

[kdalbjerg]

Hello

We have thinapp Office Pro 2010 Plus. (Danish).

Almost everything is working just fine, i just have a problem, when a user is recievering a word files or excel files, and double click on it nothing happent.

If the use just click one time on the file,it wil show the file inside Outlook.

In the eventviewer i got this: (Danish error messages)

Identificeringen af produkt '{90140000-0011-0000-0000-0000000FF1CE}', funktion 'ProductFiles', komponent '{A75F2217-AD54-3EA6-AE14-F255F8660531}' mislykkedes. Ressourcen '' findes ikke.

Identificeringen af funktionen 'EXCELFiles' i produktet '{90140000-0011-0000-0000-0000000FF1CE}' mislykkedes under anmodningen om komponent '{538F6C89-2AD5-4006-8154-C6670774E980}'

Der kunne ikke oprettes forbindelse til serveren. Fejl: 0x80070005

Translate with google translate

The identification of product '{90140000-0011-0000-0000-0000000FF1CE}', feature 'Product Files', component '{A75F2217-AD54-3EA6-AE14-F255F8660531}' failed. The resource'' does not exist.

The identification of the 'Excel Files' in the product '{90140000-0011-0000-0000-0000000FF1CE}' failed during request for component '{538F6C89-2AD5-4006-8154-C6670774E980}'

Could not connect to server. Error: 0x80070005

I have search this forum and also Google, but i can't seem to find anything on this error.

If we save the files to Desktop, there are no problems opening the file

[admin]

What is Windows version for the capture machine and test machine? Are they 32-bit Windows?

[kdalbjerg]

Hello

The capture machine was running 32bit, the target computer is 64bit.

After i write this i have trying testing the office package on a 32bit machine, and here there was no problem opening the attachment from outlook.

Regards Kenneth Dalbjerg

[kdalbjerg]

Sorry, its a problem with 32bit also.

The one i tested it on have office install locally. But it was the ThinApp word that opens up, so I thougt that the problems only was 64bit.

Anyone else have these kind of errors?

[admin]

So it works if there is native installation of Office? It could be a capture issue or issue with registry's isolation mode. For example, you can enable the regedit.exe entry point in the package, and see it can see Excel-related registries (based on your event log error) under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\...

[caimage]

here are some codes i found online that may help you open word document.

''' <summary>

''' Load a Word Document from stream

''' </summary>

''' <returns></returns>

Public Function LoadDOCXDocumentFromStreamDemo(s As Stream) As DOCXDocument

Return New DOCXDocument(s)

End Function

have you tried to install another offer word software to load word file. it seems like it has something wrong with the registry or capturing.

hope it helps

Lily