update manager failing to download patches

[esarakaitis]

any ideas?

Download Patch Definitions

Web sites:

https://www.vmware.com/PatchManagementSystem/patchmanagement

hosting the patch definitions and patches cannot be reached or has

no patch data. Check the internet connectivity.

Download Patch Definitions

Web sites:

https://hostupdate.vmware.com/software/VUM/PRODUCTION/index.xm-

l; hosting the patch definitions and patches cannot be reached or

has no patch data. Check the internet connectivity.

[Gene_H]

Same problem, our company web filter was blocking the https://hostupdate.vmware.com/software/VUM/PRODUCTION/in-dex.xml and
https://hostupdate.vm-ware.com/software/VUM/PROD-UCTION/csco-main-index.xml web sites.

The solution was to add the websites into the allowed website list.

Gene

[born2winu2]

remove syntax for esx3 updates/patches from vci-integrity.xml

works fine.

[AdpPlt]

The download was hanging due to VMA in our case. After powering down the VMA appliance and restarting the VUM service it completed immediately.

[JokoAs]

we've got the same issue. this helped us:

errors in logs:

Error 12175 from WinHttpSendRequest for url https://hostupdate.vmware.com/software/VUM/PRODUCTION/csco-main/csco-depot-index.xml

solution:

Update Manager 5.0 introduces a new setting that verifies the SSL certificates during download. By default, this value is set to 1 or enabled.

To disable this behavior:

1. Click Start > Run, type regedit, and click OK. The Registry Editor window opens.
2. Navigate to the HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\VMware, Inc.\VMware Update Manager key. 
3. Right-click the value of the SslVerifyDownloadCertificate key and click Modify.
4. Change the Value data field value to 0.
5. Click OK.
6. Click Start > Run, type services.msc , and click OK.
7. Right-click VMware vSphere Update Manager Service and click Restart.  

source:

http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=200900...

[Cyberfed27]

I had to purge all the updates from the folder where VUM stores the updates (we are running vCenter on Windows not the virtual appliance).

After purging them VUM redownloaded everything. This was back in vCenter 4.x days..