Version 2.0.2 install errro 1311 - 2nd post - Please help

[JohnCNoland]

When trying to install I get the error 1311. Source file not found. and the V2V.cab file is listed. I have verified that the file is there.

I saw in another thread that you can copy the install files to a new directory while this error is being displayed and then double-click the .msi file. I tried that and get the same error. Any solutions available for this problem?

Our system described below:

System information for
PLAYROOM:

Uptime: 0 days 0 hours 56 minutes 15 seconds

Kernel version: Microsoft Windows XP, Uniprocessor Free

Product type: Professional

Product version: 5.1

Service pack: 2

Kernel build number: 2600

Registered organization:

Registered owner: Noland Family

Install date: 11/15/2007, 6:59:57 AM

Activation status: Error reading status

IE version: 7.0000

System root: C:\WINDOWS

Processors: 1

Processor speed: 1.2 GHz

Processor type: AMD Athlon(tm) XP

Physical memory: 1024 MB

Video driver: NVIDIA GeForce 6200 A-LE

[rsa911]

did you had any previous version of player installed ? (or another vmware product ?)

can you look for the installation log file, it should be in c:\windows\temp IIRC

[JohnCNoland]

This is the first attempt to run VMware on this computer.

I could not find any log files for the install. "I looked in C:\Windows\temp". I even tried re-running the install to generate a new one.

[rsa911]

maybe the install source was corrupted during the download ?

for the log file, it could be located elsewhere, have a look at your user temp dir :

Start --> Run --> %temp%

this will open the current user temp dir

or use windows search to locate log files created in the setup timeframe