I have three VMware ESXi 5.1 hosts that are being managed by one VMware vCenter Server 5.1.0. I am continuing to fight a probelm related to Active Directory Authentication with vSphere Client to the vCenter Server.
PROBLEM:
When logging in to vSphere Client to vCenter Server and using the "use Windows session credentials" checkbox, or Active Directory Authentication, I am getting an error stating "A general system error occurred: Cannot get user info"
BACKGROUND INFO AND TROUBLESHOOTING STEPS TAKEN SO FAR:
I was working fine just yesterday, and then today I lost the ability to login again with AD credentials. Can someone please direct me to fixing this annoying problem?
Did You resolve this issue?
I have got the same problem after upgrade vcenter server appliance from 5.1.0a to 5.1.0b.
If "use windows session credentials" checkbox is check, then I've got error: "General system error occurred: Cannot get user info" but if i put credentials manually then I can login without anny issues.
My vSphere Client OS is Windows 8 Ent and user have local administrator rights. My AD forest and domain level is 2012 but with the same AD on earlier version of VCSA i don't have any problem with login using Windows session credentials.
No. I had fixed the problem for a day, and then the issue has come back. As indicated earlier, I checked time sync and everything, and am still unable to login to the vCenter. It works fine into each individual host, but to the vCenter.
Any news about this problem? I have exactly the same problem with vCenter Server Appliance 5.1.0.5300 Build 947940 after update from 5.1.0.5200.
I can log perfectly if i type my windows credentials, but error appear if i use "use Windows session credentials"
Regards
Looks like its a known issue. Here is the workaround from VMware.
To resolve this issue, remove the existing Active Directory Identity Source, and recreate it with a Domain Alias:
Thanks for response yezdi, this solution doesnt work for me =(, i try so many times with some combination in domain alias (uppercases, lowercases..) but same problem.
I recreate AD conection and all ok:
And then, if a wrote manually user and pass in vsphere cliente, login in vcenter perfect:
But if login with "Use Windows session credentials" didnt work:
Regards
I have exactly the same problem with vCenter Server Appliance 5.1.0.5300 Build 947940 after update.
I can log perfectly if i type my windows credentials, but error appear if I check "use Windows session credentials"
I have same problem too.
I started to have this problem after updating to vcenter 5.1 Upadate 1. I can login to web client using session credentials, I can login with vpshere client by typing my credentials manually, but I cannot use session credential with vpshere client getting the same error.
Unfortunately I haven't found a solution.
LE: I have managed to solve it by readding vcsa to the domain.
RE: A general system error occurred: Cannot get user info
Just ran into the same issue. Corrected it by logging into the appliance web management console (https://[vceneterIP]:5480 in my case), logged in with local account (root) and re-entered domain and credentials on vCenter Server>Authentication screen. Rebooted just to be sure and working fine now. I've also created a new account specific for vCenter to use, so I took the oppotunity to change from a frequently used login domain admin account to the new account, both worked after re-applying the AD settings. All of this was after it broke after applying the build update to 5.1.0.10000 Build 1065184.
For what it's worth...
I go the exact same error and symptoms when I upgraded from vCenterAppliance 5.1a to 5.1 Update1.
Fixed it by adding the entry 'lsass' to the /etc/nsswitch.conf file in the vCA, then restarting vpxd service. KB is here:
Cheers,
Dan.
Thanks Dan. That KB article fixed my problem too!