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meersg
Contributor
Contributor

VM Web Console/Remote Console connection error when initiated from cloud director

I recently upgraded VCD to the latest version 10.3.2.19173133 from version 10.2 and since that time the VM console fails regularly each day. To fix it I have to restart VCD and then it all works again. When it fails from VCD I then test the same VM console access from vcenter and it works normally (web or remote). I've run these test inside the network so there is no firewall to inhibit my traffic.

I am running vCenter v7.0.3.00100, which was updated 5 weeks ago.

I don't know if this is a VCD issues but the reboot seems to clear the fault. I've tried reconnecting to the vcenter at the time from VCD but that doesn't change the outcome.

I would like to know what log files I should be looking at, none of the ones on VCD show any errors.

Thank you for your help.

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Alister04
Contributor
Contributor

Check the console-proxy.log  located in /opt/vmware/vcloud-director/logs

Based on the logs, this article might help you out:

https://vcloudvision.com/2021/03/22/how-to-fix-the-vmware-cloud-director-10-2-1-console-crash-issue/...

 

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