Problem doing backup with Acronis Cyber Backup on VM EXSi

[saguiti]

Hello,

Recently i have this issue when my Acronis Console tries backup my VM, I attacched a PNG where the error comes.

As far as I understand, something happens with the access to my hard disk on my EXSi, here the error, does anyone know what could be causing this error?

MESSAGE

Command has failed. Command=Deleting snapshot;

Additional info:

------------------------
Error code: 61
Module: 309
LineInfo: 0x4A8728DC8A1C9584
Fields: {"$module":"service_process_lxa64_16363"}
Message: Command has failed. Command=Deleting snapshot;
------------------------
Error code: 3
Module: 329
LineInfo: 0x1CD98AAE889424F9
Fields: {"$module":"disk_bundle_lxa64_16363"}
Message: Backup has failed.
------------------------
Error code: 1060
Module: 1
LineInfo: 0xB43E776571144DF0
Fields: {"$module":"disk_bundle_lxa64_16363"}
Message: Failed to commit operations.
------------------------
Error code: 3
Module: 7
LineInfo: 0x8BA4FA0BAC28BFB3
Fields: {"$module":"disk_bundle_lxa64_16363"}
Message: Read error.
------------------------
Error code: 23
Module: 83
LineInfo: 0xC61573F663F5DA71
Fields: {"$module":"esx_srv_lxa64_16363"}
Message: Failed to get access to hard disk '[DS_PROD] SRVSAI/SRVSAI.vmdk'.
------------------------
Error code: 7
Module: 0
LineInfo: 0xC61573F663F5D82D
Fields: {"$module":"esx_srv_lxa64_16363"}
Message: A file access error occurred on the host or guest operating system

[markey165 · Accepted solution]

@saguiti - 2 similar issues i've seen for this, both recommended installing/re-installing or upgrading VMware tools.

Can you confirm if VMware tools is installed, and if so, is it up to date? I'm assuming this is a Windows Machine?  I also noticed in your error output, that your application consistent snapshot, is failing back to a crash consistent snapshot, so this could also be related.

Have a look at this first, and let us know if this resolves the issue.

HTH

[saguiti]

It works now! I updated VMWare Tools. Thanks.

I will not be pretty sure yet until have a consecutive succesful backups anyways hehe.

Thank you again.

Will let you know if i have another problem.

[aurora-chase]

While Acronis is a widely used option, I would also like to mention Vinchin Backup & Recovery in passing. Vinchin offers some special optimizations for virtual environments, such as native support for VMware environments, which may provide additional stability and flexibility when dealing with these types of snapshot and disk access issues.