OK so I’m reaching out to the other community members to see if anyone has any advice on this since so far support has not been able to provide a good solution. The issue we are running into is Android users are not getting real time alerts when using Boxer. I’m not sure about your experiencing but in my environment users constantly want to compare it to mail client XXXX that they choose to use when we allowed everyone to use Active Sync for mobile email.
We have reached out to support multiple times because the biggest complaint is when the user does not use their phone for an extended period of time and instead leaves it sitting on their desk they don’t get an alert until they pick up and unlock their phone again. While I do understand this is caused by Android built in power management feature “Doze Mode” users complain that their previous mail client would wake up the device.
While management has been fine with explaining how Doze mode works to users and that we can’t change how Android behaves while in that mode we are not getting reports from users having the same issue while actively using the device.
I’m just curious if anyone has come up with a solution to this or at least a way to improve notification response time and functionality since support told us ENS for Android should help to resolve this issue and in our experience it has not. Boxer on iOS with ENS works great I wish it would work the same on Android.
Thanks in advance
Environment: 9.7.0.9 SaaS
ENSv2: Cloud
