Hi,
I have a Galaxy A8 Cell phone enrolled Legacy Android and the user has quitted but I don't have the passcode for his old device, I tried creating aPredefined Passcode Profile to force a passcode that I chose on the cell phone and on my console it says the profile is installed but the Passcode does not seem to have changed to the one I setted in my predefined passcode provile.
Is there ssomething thta make this not work ?