Yep us as well.
Previous to this we used to get kicked out of our Workspace One SaaS console randomly too, it took weeks of going back and forward before they managed to set the inactive timeout to a more realistic figure. During this time they tried to troubleshoot our own network settings, which was obviously a complete waste of time but eventually they managed to change something on their side to stop it happening. Hence I cant bare the pain of going through all that again.
Good luck with your support request, hopefully they dont make you go through the same thing!