VMware Workspace ONE Community
ameggers
Contributor
Contributor

Intelligent hub login issues

Hi All,

I have noticed on devices enrolling into our environment on iOS 15.0.1 and higher can enroll through the intelligent hub and everything seems successful looking through the UEM Console. But when the user goes back into the hub to install on-demand apps the intelligent hub app pops an error, "starting security provider failed" AWSDKSetupErrorDomains 31. This is oddly only affecting certain users who are also admins. I thought maybe it was an admin role causing the issue, but our service desk members have the same roles and it does not effect them at all. 

I have looked around and cannot find any info on this. I have a support ticket open and they don't know what to do either. Any help is much appreciated!

4b9e167e-f707-4e5a-a303-ca9ec818b275.png

error 2.png

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3 Replies
nixnac
Contributor
Contributor

We are seeing this, did you find a resolution?

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DB11
Contributor
Contributor

Is any soloution for this problem?

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nixnac
Contributor
Contributor

We never found a root cause, but the fix was to manually remove the device from device management, then uninstall and reinstall the hub and re-enroll.

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