Hi,
We're trying to deploy several internal apps (MSI based installers) but they fail instantly - looking at the registry key under "Queue" (HKLM\Software\AirWatchMDM\AppDeploymentAgent\S-1-5-18):
LastErrorHRESULT = Failed to sanitize the cache directory
I've tried deleting the cache directory altogether (%programdata%\AirWatchMDM\AppDeploymentCache) - the directory gets recreated and the directory with the app's uniwue code gets created but it remains empty.
Searching Google and this forum comes up with nothing - the most we have is the "Cheat Sheet" that confirms the error code, but no remedy for the issue.
Does anyone have any tips for this issue?
Thanks,
Shane
Unfortunately you get that a lot with this product, you may need to log a support ticket for this one but we will try our best to help.
What does the full log say (LastDeploymentLog)? Does it even attempt to download the file? Have you ever been able to deploy an application? Does a ZIP or EXE work?
Thanks for the response Aaron,
Unfortunately, we are currently using a trial of the product until the cycle of K-12 licensing begins at the end of November. Until then, we don't have access to tech support but need to have it production ready ASAP
Thanks,
Shane
The 'LastDeploymentLog' should be in the registry where you found the 'LastErrorHRESULT'. That should tell you when its erroring and if its trying to download anything.
We use exclusively the PowerShell App Deploy Toolkit for all installations, even if its an MSI. We do this for uniformity so that every package is the same as it makes it easier for our level 1/2 support to troubleshoot things before they get escalated to us. These get zipped up and ingested as a ZIP. We have had a few issues but we had more issues with straight MSIs than we do with the ZIPs.