Previously, using the Hub app on iOS, if you go to ' This Device' and then to ' Enrollment,' there was a red ' Re-Enroll' button you can press to start the re-enrollment process.
What we have encountered before is that some devices lost connectivity to AirWatch. The hub app says it's syncing and if you go to the Device profile under the AW Console, the summary page says it's syncing. But if you check under the profile and apps tabs under the device, they are not syncing for days. So none of the profile and apps are being pushed. At this point, I consider the device and AW has lost sync. I can only fix the issue by ' re-enrolling' the device. To do this, I delete the device profile from AW Console and then proceed to re-enroll from the hub agent without performing a device wipe.
Now unfortunately, the option to re-enroll has been removed. The only option now is to perform factory reset (device wipe) on device and enroll from Remote Management start up. Is this what others here are facing too? How are you re-enrolling or fixing iOS devices when you can't sync between the device and AW Console?