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syarbrou
Enthusiast
Enthusiast

Unlock iOS device to accept profile changes?

We have a recent change coming in our organization Wi-Fi and have to apply a new cert to all devices, and then in the Wi-Fi part of the profile check to trust it.  This is across thousands of devices.  We are noticing that Wi-Fi profile changes won't apply unless someone logs into the iPad by entering the passcode.  Is this accurate or are we just running into long delays with it applying?  Just sits with a status of "Not Now".  When you have pools of devices in rooms getting all those unlocked and updated without the user being able to see the update was taken will be a pain.

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1 Reply
TGrohmann
Contributor
Contributor

Hi,

The behavior is correct. Certificates cannot be installed as long as the device is locked. The message "not now" shows that the device is online but in a locked state.

regards

Thomas

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