one of our VM's is having a problem, we are getting error when we scan for updates we get this error
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An unknown internal error occurred during the required operation on (VM). Please check the logs for more details and retry the operation.
failed to scan (VM) for updates.
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here is what is in the logs
Product = VMware Update Manager, Version = 1.0.0, Build = 103284(Product Build = 63972)
Decrypt: cipherText length = 52
Decrypt: cipherText length = 100
Controller received: request=get-config&job-id=1217181950831448T?;NwBaR"ZyDDb(V&
Controller sending: response=get-config&job-id=1217181950831448T?;NwBaR"ZyDDb(V&version=1.0.0.103284&
Timestamp for send(): 1217181993966000
Encrypt: cipherText length = 148
Sent data: response=get-config&job-id=12171...
Decrypt: cipherText length = 116
Controller received: request=get-metadata-ver&job-id=1217181804862416s>oN_og:9s%26uDv`"&
Error opening file C:\Documents and Settings\All Users\Application Data\VMware\VMware Update Manager Guest Agent\hfnetchk6b.cab
Error Gettting the Hash of the cab file Error opening file C:\Documents and Settings\All Users\Application Data\VMware\VMware Update Manager Guest Agent\hfnetchk6b.cab
Controller sending: response=get-metadata-ver&job-id=1217181804862416s>oN_og:9s%26uDv`"&version=invalid&
Timestamp for send(): 1217182014060000
Encrypt: cipherText length = 148
Sent data: response=get-metadata-ver&job-id...
Decrypt: cipherText length = 116
Controller received: request=check-DVD&job-id=1217181804862416s>oN_og:9s%26uDv`"&wait-time=600&
Controller sending: response=wait&job-id=1217181804862416s>oN_og:9s%26uDv`"&percent-complete=0&
Timestamp for send(): 1217182024106000
Encrypt: cipherText length = 132
Sent data: response=wait&job-id=12171818048...
Checking for availability of the drive with params: retryInterval: 5, DRIVE_FREE_COUNT: 3
Controller sending: response=wait&job-id=1217181804862416s>oN_og:9s%26uDv`"&percent-complete=0&
Timestamp for send(): 1217182034137000
Encrypt: cipherText length = 132
Sent data: response=wait&job-id=12171818048...
Drive has been free for a while, using it now.driveLetter: D, ideLocation: 0:0
Controller sending: response=check-DVD&job-id=1217181804862416s>oN_og:9s%26uDv`"&dive-mountpoint=D:\&idelocation=0:0&
Timestamp for send(): 1217182044153000
Encrypt: cipherText length = 164
Sent data: response=check-DVD&job-id=121718...
Decrypt: cipherText length = 164
Controller received: request=copy-metadata&job-id=1217181804862416s>oN_og:9s%26uDv`"&metadata-file=D:/torpnadbeclmmjdy/hfnetchk6b.cab&
Controller sending: response=wait&job-id=1217181804862416s>oN_og:9s%26uDv`"&percent-complete=0&
Timestamp for send(): 1217182054168000
Encrypt: cipherText length = 132
Sent data: response=wait&job-id=12171818048...
Controller sending: response=copy-metadata&job-id=1217181804862416s>oN_og:9s%26uDv`"&
Timestamp for send(): 1217182064199000
Encrypt: cipherText length = 132
Sent data: response=copy-metadata&job-id=12...
Decrypt: cipherText length = 580
Controller received: request=patch-scan&job-id=1217181804862416s>oN_og:9s%26uDv`"&scan-xml= XML4 $RESULTS$ 20017 13 5 TRUE &
Controller sending: response=wait&job-id=1217181804862416s>oN_og:9s%26uDv`"&percent-complete=0&
Timestamp for send(): 1217182074230000
Encrypt: cipherText length = 132
Sent data: response=wait&job-id=12171818048...
Controller sending: response=wait&job-id=1217181804862416s>oN_og:9s%26uDv`"&percent-complete=0&
Timestamp for send(): 1217182084292000
Encrypt: cipherText length = 132
Sent data: response=wait&job-id=12171818048...
Controller sending: response=wait&job-id=1217181804862416s>oN_og:9s%26uDv`"&percent-complete=0&
Timestamp for send(): 1217182094323000
Encrypt: cipherText length = 132
Sent data: response=wait&job-id=12171818048...
Controller sending: response=patch-scan&job-id=1217181804862416s>oN_og:9s%26uDv`"&result-len=16301&result=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%3D&
Timestamp for send(): 1217182104354000
Encrypt: cipherText length = 3300
Sent data: response=patch-scan&job-id=12171...
Stephen
bump, any idea's?
Stephen
i found out what the problem was. it was an old version of SQL. once i upgraded the SQL i could then scan the system for updates with update manager.
Stephen
I am getting the same error. where are the logs? and what version where you running on and then upgraded too?
THanks
Hi,
Which version of Update Manager are you using? Please go through the compatibility guide for VUM 4.0 to verify whether you are using the correct SQL Server version: http://www.vmware.com/pdf/vsphere4/r40/vsp_compatibility_matrix.pdf
You can generate VUM log bundle through Start > Programs > VMware > Generate Update Manager log bundle.
Thanks.
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