VMware Support Community
christian25
Contributor
Contributor
‎08-25-2023 12:00 AM

ProLiant DL380 Gen10 / Product ID / Q8D81A - Server reboot Vcenter then services not start up

Need assistance issue cannot login to Vcenter & even SSH in Vcenter server. Needed to access the vsphere to maintain the vm.  Please give us a process or instruction on to restore.

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8 Replies
georgiesd3
Contributor
Contributor
‎08-28-2023 03:40 AM

Could you attach the voot log of vCenter VM?

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christian25
Contributor
Contributor
‎08-28-2023 06:21 PM

Hi can we request a procedure on how to archived logs or sosreport on the server. So we requesting it on the customer user end

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christian25
Contributor
Contributor
‎08-28-2023 06:27 PM

will requesting it to the end user and send it here for your review.

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christian25
Contributor
Contributor
‎08-28-2023 06:30 PM

Will provide this to our technical to check on this will update you once applying this resolution 

 

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christian25
Contributor
Contributor
‎08-28-2023 07:09 PM

Hi please see exported logs for your kind review

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christian25
Contributor
Contributor
‎08-28-2023 07:20 PM

Hi william,

Uploaded the logs files. For your kind review

 

Thank you

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a_p_
Leadership
Leadership
‎08-29-2023 02:16 AM

Please verify that the DNS resolution works (forward and reverse) by running:

nslookup <vcenter-ip-address>

This command should return the vCenter Server's FQDN.

If that's the case, verify that none of the certificates have expired. See https://kb.vmware.com/s/article/82332

André

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