VDP 5.5.5.180 cannot edit backup Job

[Elan67]

Hi all,

after a lot of tuning I have a working installation of vdp 5.5.5. I have a single backup job for 30 vms and everything seems working well.

Now I need to edit my backup job but when I edit it "Loading..." windows stays forever.

Can someone help me in finding where the log files are located so I can troubleshoot the issue?

Regards

Valerio

[snekkalapudi]

Hi Valerio,

Most of the UI operations in VDP should be logged in mcserver.log located at \usr\local\avamar\var\mc\server_log.

I would prefer to run a tail on the running mcserver.log while reproducing the edit backup scenario.

Have to tried reconnecting to the appliance and tried editing the backup job ?

[Elan67]

Hi snek!

I link the mcserver.log generated while "loading ..." windows was opened. I can see some "error" occurences but they do not mean so much to me.

https://db.tt/DMIw5fJx

Reconncting or restarting the appliance did not help.

Thanks

Valerio

PS:

I added a second job for testing . I cannot edit this second one too but I can delete it.

[chsc86]

Same here with a new Installation of 5.5.

We´re able to Add / Delete / Activate / Deactivate but not to edit the Jobs - It gets stuck at loading.

My Workaround:
Installing Veeeam 30 Days Tria over and over l in hope to get a bugfixxed Version soon.

[GSparks]

In this particular case, the VDP appliance is doing a "license check" for the presence of VDP-Advanced Licenses.  It does this by trying to communicate with the vCenter over the defined HTTP port (default is 80).

If your vCenter is configured to have a HTTP port other than 80, you will receive this error.  If you have a firewall blocking traffic on the HTTP port, you will receive this error.

If your vCenter uses an HTTP port other than 80, and you have a VDP 5.5.5 appliance deployed, you can do the following to change the HTTP port used by VDP to perform this check:

To modify the port value:

1. Open an SSH or Putty session to the VDP appliance and log in as the root user.
2. Navigate to the directory /usr/local/vdr/etc/.
3. Open the vdp-options.properties file using your preferred editor.
4. Locate the entry:    com.vmware.vdp.option.vcenter.http_port
5. Change the value from the default (80) to the HTTP port matching your vCenter Server configuration.
6. Save and close the vdp-options.properties file.
7. Log out of vSphere Web Client VDP plugin and/or VDP configuration UI sessions if they exist (as restarting the web services will kick out any users in those sessions)
8. Restart the web services by running the command "emwebapp.sh --restart"  (two hyphens in front of the word restart)

[Elan67]

Thanks, but i do confirm that my http vCenter Server port is 80 and i have never changed it. I cannot edit backup jobs.

[chsc86]

Same here. Default Values. Tested Any-Any Packet Filter. Nothing changed.

[GSparks]

Please check that you do not have a firewall blocking traffic on this port either.

[Elan67]

Mine is definitely opened

[bobgry]

I've got the same problem here. Also going through port 80 and no block on the firewall.

A couple weeks ago it suddenly worked for a short while and never did again since. I am clueless why that happened.

Could anybody fix it?

[unilyon3]

Same problem for me. The window is stuck during lookup of the backup targets.

If someone got a solution, it's very annoying.

[BechtleRZ]

Hi,

same Problem, I try to change from http Port to https port but nothing Changes. the window Stuck during lookup of the backup target.

any solution?

Thanks

[Elan67]

Upgrading to the latest 5.5.6 release did not help too ...

[ssteckermeier]

Same problem here too... new installation with version 5.5.6.56 

We are using port 80 and no blocking on the firewall

[GSparks]

Have you modified the vSphere web client port to be something other than 9443?  If so, that might be the root cause as well. (Just learned this).

[Elan67]

I did not:

[mouradTTN]

Same problem i have VDP 5.5 and i cannot edit my backup job i thought moving from VDR to VDP removes bugs but :smileyangry:

[chsc86]

Sehr geehrte Damen und Herren,

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Für dringende Angelegenheiten bitte ich Sie, die Supporthotline unter 07243-3734-110 zu kontaktieren.

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Cloud & Managed Services, Infrastructure, Storage, Security, Datacenter

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[grrrrr]

same problem here, all services are up and running, but backup job cannot be edited.

once I ran storage performance test on VDP, I could accidentally edit the jobs, but I cannot save them.

I guess some service is stuck, how to check ?

[Ayague]

I was having the same problem. I couldn't edit the backup job.

I noticed there were some old backup tasks running stuck at different percentages so i shutdown the appliance, unmount the disks of the machines that were being backed up by the appliance, and restarted the vCenter services to get rid of all the stuck tasks.

Once i did all that, i started up the appliance and i could edit the job. I still can, but i'm under the impression that eventually the problem will come up again...probably related to unfinished backup tasks being stuck...

I'll keep on testing...