UEM and Black screen

[suri123]

We are testing UEM and users without local rights are getting black screen during login and disconnects.  With admin, I am able to login..  Any suggestion? 

[BeGoofy]

The users need read and write to the General/profile folder on the sever where you are storing the profiles

we used a security group that has read and write and that group was nested in the groups that use to Entitle access to a pool... so when you give them access to the pool they get read and write to the profile folder.

they just need read on the General/Config... just an FYI

Bryan

[DSigmond]

On which OS is this happening?

Did you check the UEM log file of one of the users that are experiencing this issue?

[Pim_van_de_Vis]

There was a known issue with UEM 8.7 that could cause black screens in specific scenario's. See these release notes:

http://pubs.vmware.com/Release_Notes/en/uem/87/uem-870-release-notes.html

Could this be the case with you as well? Just upgrade to the latest UEM version 9.1 to solve this.

[suri123]

Win10

[suri123]

Win10 LTSB1605

[suri123]

Thanks, guys..

I have given Read to the general share, No writes on the VDI pool .

We are using Win10 LTSB1605 version.

I am on the new 9.1.0.175 version..

[Pim_van_de_Vis]

The correct permissions on the file shares are important, please check them.

The documentation contains the correct permissions needed:

VMware User Environment Manager 9.1 Documentation Center