Hello ,
We recent met a issue that customer has a VM (SLES 10 SP2 64bit) which running on ESX4.0. last week customer exported this VM as OVF and imported it to ESXi6.0u3a platform.
VMware announced that ESXi6.0U3 had not support this OS version except for SLES10sp3 and SLES10sp4. we found SLES10 sp2 can running on ESXi6.0U3. The important issue is we need to upgrad VMtools.
report below errors when we start install vmtool as routine.
"VirtualMachine.MountToolsInstaller" for object "sles10sp2" on ESXi "192.168.0.233" failed.
vix error code = 21001
Unable to install VMware Tools. An error occurred while trying to access image file "/usr/lib/vmware/isoimages/linuxPreGlibc25.iso" needed to install VMware Tools: 2 (No such file or directory). Please refer the product documentation or KB article 2129825 for details about how to get VMware Tools package for this guest operating system.
KB2129825 suggested download correct vmtool version ISO as below show(vmtool 10.0.12) and replace in /locker/packages. we did it as KB. we can also see vmtool (10.0.12) is guest OS is installed succussfully. but vsphere client vm summar still report error "running (unsupport)"
so everybody who know how to reslove this issue and running(unsupported) if is normal or abnormal. Could you explain it kindly ? thanks for your reply in advance!
below is vmware tool 10.0.12 Doc explaination.
https://docs.vmware.com/en/VMware-Tools/10.0/rn/vmware-tools-10012-release-notes.html
Have somebody who has been met it before or any idea about it ? thanks
Well, I problably think it's working well since I can reboot VM without error via console (vmtools can direct to interactive wiht guest OS) as well as I can see vmtoolsd is running also.
but It also confuse me that for below KB which say that unsupport status is need to upgread or install vmtool. I think I have already installed correct tools for that gust OS running ESXi6.0U3.
Status | Internal values (VMODL) | UI values | UI hint |
Green | guestToolsCurrent | Current | VMware Tools is installed and the version is current. |
guestToolsSupportedNew | Current | VMware Tools is installed and the version is current. | |
Yellow | guestToolsSupportedOld | Out-of-date | OK. This version is supported on the existing host, but upgrade if new functionality does not work. |
Red | guestToolsNotInstalled | Not Installed | Install VMware Tools. See the vSphere Client Help. |
guestToolsTooOld | Unsupported Note: Supported by Technical Support, Tools upgrade may be required as part of action plan. | Upgrade or reinstall VMware Tools. This version is not supported on the existing host. See the vSphere Client Help. | |
guestToolsNeedUpgrade | Unsupported Note: Supported by Technical Support, Tools upgrade may be required as part of action plan. | Upgrade or reinstall VMware Tools. This version is not supported on the existing host. See the vSphere Client Help. | |
guestToolsBlacklisted | Error | Upgrade immediately to avoid possible corrupt code. See the vSphere Client Help. | |
guestToolsTooNew | Unsupported new version | Uninstall and reinstall this version of VMware Tools. This version is known to be too new to work correctly with this virtual machine. See the vSphere Client Help. | |
Gray | guestToolsUnmanaged | 3rd-party/Independent | The status is unknown. Tools are installed, but are not managed by VMware. |
guestToolsNotRunning | 3rd-party/Independent | Tools are installed but vmtoolsd was stopped using the init.d script. |
Unsupported may well work, but as the name say, there's no support if it doesn't.
I usually use open vm tools, but with something as old as sles10 you are out of luck with those too.