Support request website broken

[Troux_Lorin]

When I first attempt to create a support request (as requested by Fusion when the guest crashed), I see someone else's report (briefly).

Then, after filling in all the fields, clicking "continue" fails with the message

"'Account' is a required field. Please enter a value for the field. (SBL-DAT-00498)"

Pretty annoying...

[Harliv]

What browser are you trying to file with?

[Troux_Lorin]

Safari, then Firefox. Same issue both times.

[Harliv]

That's strange. I will check into it.

Thanks for letting us know.

[Harliv]

Go ahead and try this again. I do see what you are talking about but if you let it site for a few seconds it will refresh and reset to a blank SR filing form.

[Troux_Lorin]

I don't care much about the flash of someone else's report. The problem still exists with "'Account' is a required field. Please enter a value for the field. (SBL-DAT-00498)"

Did you try actually filing a report? I cannot, because the field (hidden?) is not visible.

[Harliv]

I did not but I had someone who had access to some accounts for testing go through the full process in both Safari and Camino on a Mac.

It is possible something happened to your store account. If you could PM me the email address you are registered with I can have some look into this and help you to file a case.

[mindtrik]

I am having the problem.

Tried with Safari, then with Firefox.

I would appreciate some help on this.

Thank you.

Donald.

[Harliv]

If you are getting the same error please PM me your email addy so we can get it taken care of.

Specifically this error:

"'Account' is a required field. Please enter a value for the field. (SBL-DAT-00498)"

[yakman5 · Accepted solution]

You'll need to call into VMware support, they'll have to populate a field within your profile.

877-4-VMWARE

[iberia]

Same problem, PM sent.