VMware Horizon Community
chide406
Contributor
Contributor

Issue connecting to existing disconnected sessions

We are experiencing the odd intermittent issue with users being unable to connect to their existing disconnected sessions in Horizon. 

Rather than connecting to their existing session, a new session gets launched (Instant clones). As we are using FSLogix profiles, this means that they get a temporary profile as their VHDX is still mounted to the old disconnected session.

The only thing I've found in the Windows Logs that could be related is:

 

AGENT PENDING EXPIRED

The pending session on machine <HOSTNAME> for user <DOMAIN\username> has expired

 


In the VDM logs I can see:

 

BLAST: Failed to prepare session for sessionID=1;
Failed to obtain connection object for BLAST
Released session lock sesssionId=1
REquested protocol for session is not available, user <DOMIAIN\username>
session::pendingSessionDuplicateCount(): final duplicate count = 0
SessionCounts: total=3, pen=0, con=1, dis=1, por=1, lgf=0
Publish SESSION PENDING_EXPIRED
No need to stop protocol, already cleared
DesktopManager got a SendEvent message
Message is PENDING_EXPIRED

 


Any ideas would be welcome.

 

Environment: Horizon 2212 (currently still running 7.13 Agent version on the gold image)

 

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2 Replies
MorphButt
Contributor
Contributor

Did you ever figure this out?

We are having almost exact same issue, with temp profiles getting created, or user just able to log back in until someone sign outs the disconnected session.  We are using Horizon 8, with server 2022 used as the Host servers.

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NateNateNAte
Hot Shot
Hot Shot

@MorphButt 

Similar issue discussed on a Microsoft Hub session.  It's an Azure environment, but apparently the FXLogix is a common thread - until an update (no details on that).  Thread is a little dated, but might point you in a good direction.

https://techcommunity.microsoft.com/t5/azure-virtual-desktop/user-disconnects-signs-back-in-and-does...

 

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