VMware Workspace ONE Community
Shahar75
Contributor
Contributor

Error while running Teamviewer

I am using TeamViewer QS to remote control android tablets. I have one device that will show a message the ' KLMS agent'  is not authorised on the device, which blocks TeamViewer screen from showing up on my windows workstation. Any ideas?
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chengtmskcc
Expert
Expert

How do you like TeamViewer QS for remote control Android devices?
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EricPlent
Enthusiast
Enthusiast

We are also attempting to use TeamViewer on some Android devices but are having an issue where the screen is blank when the session is started. TeamViewer is advising they believe we need to enable screen sharing but there is no option I can find in the restrictions profile which matches. The closest I find is ' Allow screen capture'  which I believe would be more related to taking a screenshot. Anyone have any experience with this?
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chengtmskcc
Expert
Expert

Once you enable 'Allow screen capture' within the restriction profile, 'Allow Screen Observation' will then become available as well. Give that a try.
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