The door is locked with Edit Profile MacOS

[Erwan120492]

After upgrade onpremise 2212 to 23.10.0.3 I m unable to edit MacOS Profiles.

Error" the door is locked"   /  test with admin account and maximum privilege on the top OG   same result.

I can create new profile MacOS but when it saved I can't edit.

I don t know if it s another issue or I had to wait a sync but in the "devices update" page , MacOS no device updates are available.

Thanks for your help

[Yajimad13]

Hi,

I just found a KB that describes little similar problem to your problem.

https://kb.vmware.com/s/article/95355

> When an administrator attempts to view or edit Android profiles in the Workspace ONE UEM Console, the page fails to load. MacOS profile may also fail to load in some affected environments

However, I am not confident that this information will solve your problem.
I think if you contact support you can get more accurate information about the cause of your problem.

Regards

[Erwan120492]

just testing this KB after the upgrad but it doesn't work.

I can create new macOS profile but cannot  edit it after 

[Mohmady]

I have the same issue did you manage to solve it?

[Erwan120492]

No , I have a ticket with the support , I m waiting

[Mohmady]

If you have configured a Proxy from UEM, you can try disable it to solve the issue, it worked with me.