Converter enterprise will not repair/reinstall

[avallk]

I was attempting to convert a machine and got an error about Ufad server not running. Another discussion talked about repairing or reinstalling the converter program. I tried to repair it and for the error "Failed to register the extension." I uninstalled the application, rebooted, tried re-installing and got the same error. I see nothing in the system logs as to about what the problem may be. Can anyone provide insight? This is the converter that came with update 4.

Thanks

Ken

[continuum]

are you running as admin ? - what is the host-=OS ?

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[avallk]

Yes, I have tried running as Administrator on the local box, as well as two domain admin accounts. This is on win2k sp2.

Thanks

Ken

[continuum]

do you have a long path to %temp% ?

sometimes it works when setting

temp=C:\temp

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[avallk]

We did have a longer path. I changed it to c:\temp and it made no difference. The problem crops up when entering credentials. I have attached a screen shot.

Ken

[POCEH]

Could you attach the installer's log? It is located in %temp% folder usually in "\Documents and settings\%username%\Local settings\Temp".

[avallk]

Attached the requested log. As you can see... have tried a few different times and with different ID's.

[continuum]

check registry

HKEY_LOCAL_MACHINE\SOFTWARE\VMware, Inc.

do you as admin and SYSTEM have full access ?

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[avallk]

Both have Full Control.

[continuum]

check again during install

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[avallk]

Unless I am missing something... it looks like it still has permissions... I ran filemon and regmon and attached the results.

[continuum]

Hmm .... never seen that version before .. anyway

can you check if cryptsvc is running ?

can't you skip setting the VC-server during install ?

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[avallk]

Cryptsvcis running.

As far as skipping the settings... it won't let me. I do have a ticket open with vmware but am not getting much for response. Mind you I did put it in as a low priority.

[continuum]

are the credentials yopu entered in to the installer-screen working with ViClient ?

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[avallk]

Yes. Administrator, mine (kaavallone) and the generic (virtualcenter). All work in the ViClient.

[continuum]

slowly running out of ideas ...

do you have VisualC runtime 2005 and 2008 working ?

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[avallk]

Only one installed is Visual C++ 2008 -x86 9.0.21022. Think I need the 05?

[continuum]

no - should work with 2008 as well - AFAIK ?

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[avallk]

Installed the 2005 version as well. As well as repaired .net 2.0 install. Same issue. sigh

[avallk]

Tech support had me uninstall and reinstall the whole virtualcenter server. We made backups of databases and system dsn entries. This worked! Yay!

Thanks everyone for the help with trying to get this resolved.