horizon VDI num Lock not working properly

[itamarbeer]

Hi community 

we have a weird issue around VDI horizon

when im entering the horizon desktop on the mechin the num pad works but as soon as i start the word \ any office application

the numlock starts to go crazy and then i need to turn off so it works as numbers as any one run it to any similar issue  

[lansti · Accepted solution]

Try to set up a Registry setting in DEM with following key and value:
[HKEY_CURRENT_USER\Control Panel\Keyboard]
"InitialKeyboardIndicators"="2"

[YunYiQun]

Hi,

What's your client and agent version?

Could you provide detailed steps to reproduce it?

So far we didn't see it in lab.

[itamarbeer]

i have added the info registry that @lansti  shared and for now its looks good

maybe because the office is in Hebrew 

my versions are 

client-2206

Agent- 8.5.0

[lansti]

Good, if you consider my answer as a solution, please mark it as a solution, so other people can use the same information when they see it work.

[Brett53559]

I am not the original poster, however we are also having the same issue.

vSphere Client version 7.0.3.01700
VMware Horizon Administrator | 8.4.0 build - 19067837 | Version 2111

We have a Windows 10 23H2 parent image that has the Default Profile provided by Microsoft and a profile for our Administrator. The VM is using EFI not BIOS. When using a snapshot of this VM in a Horizon pool, it creates a new profile for the user that's logging in. When the user gets logged in, the NumLock is off. When you check the HKEY_CURRENT_USER\Control Panel\Keyboard - InitialKeyboardIndicators it is set to 0. 

After some research it seems that since EFI doesn't have a numlock option, Windows will default to off on newly created windows profiles. 

This is only the case on Non-Persistent (Floating Assignment) VM's due to their new profile creation at login every time. Persistent VMs will not have this issue as windows will remember their previous numlock state. 

I have added an attachment that details the Summary of the Horizon Pool that the VM is spun up with.

[Brett53559]

This also Band-Aid fixed our issue too. 

I'm hoping that VMWare will provide a Numlock option to their EFI setup options.

Until then, this is our work around as well.