Gmail Exchange client stopped working

[jcnvmware]

My Airwatch Mail profile has stopped working.
The profile contains an Exchange ActiveSync setup, configured with my Exchange server host name.
When I start the Gmail app inside the Work profile on a mobile phone (Android 9.0), a message says: ' There is no connection to the server' .
But if I switch to ' Personal'  mode on the same phone, I am able to create the same Gmail Exchange account without any problems?
The setup has stoppede working for some reason.
Maybe an Airwatch security update has created this problem??
/Jens

[RichardDonnelly]

I have a ticket in with AW about this already. They told me it appears that the Gmail app is submitting the username differently than they expect. As of December 6th my ticket has been escalated to the email specialist team.

[CharlesEstacion]

I haven't experienced the issue yet. But i'm just curious, what AirWatch version are you both running at?

[chengtmskcc]

I'm curious as well. So far, we are not experiencing this issue at all.

[jcnvmware]

I am on this version:
Version: 19.10.0.7 (1910)
Build Information:
AIRW-AWCREL49-30
692613ac2416f5d2a84069d8b48de0277d31aaf6

[jcnvmware]

Update.
It seems the latest Gmail app (2019.11.03) has solved the problem.
The one I have on the device is version 2019.04.28.
I thougt Workspace One/Airwatch should take care of these updates automatically?

[chengtmskcc]

Jens,

You can have it updated automatically if it is:

a) on a 'supervised' iOS device
b) a VPP app (not public)

If it's an Android app, I think it's also possible if the app lives within the Secure Launcher.

Tom

[RichardDonnelly]

We are still having issues. Latest gmail app. All of our devices are Knox enabled COPE S9's. Users that already had a working gmail app have no issues. We can't enroll and new users since we can't authenticate with gmail. We have been using Boxer instead.

[PhillipMcElroy]

Any updates on this? We just upgrade last week to the 1910 Console. In a similar situation as Richard.

[jcnvmware]

What remains is why my Public App Autoupdate policy does not update the Gmail klient.
But users are able to update the app manually.

[PhillipMcElroy]

Does your GMail App work after users manually update?

For us, our GMail App is still broken. According to the Email Compliance, the phone is unmanaged even though it is enrolled and since we have our Compliance set to only allow managed devices, we can't get the Gmail to Sync. The only way around this is to manually white list every device at this point.

[jcnvmware]

Yes the Gmail App works after a manual update.

[PhillipMcElroy]

Are you using Knox with the COPE Model by chance? Or just a standard deployment?

[jcnvmware]

We are using Knox with the COMP model on our tablet and COPE model on the smartphones.

[RichardDonnelly]

We are also using Knox with COPE mode. Updating Gmail doesn't fix the issue for us.

Last bit of info I got from AW was ' The problem with the Gmail Application has been identified as a Bug, so I will attach the BUG CMEM-185542,...'

My ticket has been assigned to the product team.

[PhillipMcElroy]

What Email back-end are you folks using? We have Exchange 2016 and are using the Secure Email Gateway V2 to get email to the Devices.

[jcnvmware]

I am not sure about the delivery method, but we also have Exchange 2016.

[MikeFawcett]

I have the lasted GMAIL app and still have the issue.  Any updates on this?

[RichardDonnelly]

Just got an email update from AirWatch saying this is fixed in the newest agent. Haven't had a chance to test yet, but hopefully that fixes the issue.

[MikeFawcett]

I have had a ticket in with workspace one support for a month now, and they keep having me do all sorts of different tests and logging, and still no answer.

What I have found is if I manually create the exchange connect its fine.  It only stops working when I use an exchange profile pushed out by workspace one.