Gmail Exchange client stopped working

[jcnvmware]

My Airwatch Mail profile has stopped working.
The profile contains an Exchange ActiveSync setup, configured with my Exchange server host name.
When I start the Gmail app inside the Work profile on a mobile phone (Android 9.0), a message says: ' There is no connection to the server' .
But if I switch to ' Personal'  mode on the same phone, I am able to create the same Gmail Exchange account without any problems?
The setup has stoppede working for some reason.
Maybe an Airwatch security update has created this problem??
/Jens

[PhillipMcElroy]

Looks like the Intelligent Hub App on Android (V20.01) fixed this issue. We've successfully test multiple situations that were showing the same error/symptoms.

[PhillipMcElroy]

Can confirm that this was fixed with the newest Agent (Intelligent Hub v20.01)

[MikeFawcett]

Are you pushing out the settings using Profiles?  In Workspace One, going to Devices > Profiles and Resources > Proviles and creating an Exchange Active Sync profile?

[PhillipMcElroy]

Correct, we push an Exchange Active Sync Profile to GMail.

[tsmithcoc]

Did anyone figure out a solution to this? Did AW support respond?

Thanks,

[MikeFawcett]

I am still working on this with airwatch support.

Even though I have the updated hub and gmail app.

Last thing I have done a few days ago was send them hub and system logs off the phone.  Guess we will see what happens next.

Very frustrating.  As for now I am manually adding the exchange accounts which works.  They dont get removed when manually added.

It something to do with airwatch/workspace

[Fexception]

About a month or two VMware they submitted a bug report to their devs regarding this issue and the bug report number is CMEM-185542. I asked if they would have this fixed by the next environment update and I only got a "maybe". It certainly wasn't in the known bugs list during the last update.